Applicability
This Shipping Policy applies to all purchases made from Spintrel Digital via our website, payment links, or invoices. We provide digital marketing, advertising, and website design services. We do not sell or ship physical goods.
No physical shipment
There is no dispatch of parcels or couriers. All deliverables are provided electronically (documents, reports, design files, credentials, or access) and communicated by email or over agreed collaboration tools.
Order confirmation
- After successful payment, you will receive a confirmation email containing the scope and next steps.
- For payment links or invoices, confirmation is issued once the transaction is authorised by the payment gateway.
Service delivery timelines
- Standard start time: Project kickoff within 1–2 business days after confirmation, unless a different date is mutually agreed.
- Milestones: Timelines are documented in an email/proposal and depend on the receipt of required inputs (content, brand assets, logins).
- Urgent work: Rush deliveries may be available on request and may incur additional charges.
Client dependencies
Delays may occur if we are waiting on content, approvals, credentials, or third‑party verifications. In such cases, the schedule will shift accordingly and we will notify you.
Charges & taxes
There are no shipping fees. Service fees and any applicable taxes will be shown on the invoice or payment page before you pay.
Communication & delivery method
- Primary communication: email and scheduled calls.
- Delivery of files: shared via email links or secure folders.
- Access-based work: you may need to provide access to your website, hosting, or ad accounts.
Support
For questions about delivery, please contact our support team. We aim to respond within one business day.
Email: support@spintrel.com
Business details
Spintrel Digital
B‑7H 2305, Express Zenith, Sector 77, Noida, Uttar Pradesh – 201301
Related policies: Cancellation & Refunds · Terms & Conditions · Privacy Policy
Last updated: 16 Aug 2025