Scope
Spintrel Digital provides digital marketing, website design, and related IT services. As our work is delivered digitally and often customised, standard “returns” do not apply.
Cancellation
- Before work starts: You may cancel and request a full refund within 24 hours of payment if we have not begun the engagement.
- After work starts: Cancellations are allowed, but fees for the portion of work already completed and any third‑party costs will be deducted.
Refunds
- Milestone/Hourly projects: Refunds are prorated based on completed milestones or hours logged.
- Fixed‑price packages: Partial refunds may be issued at our discretion for unused/undelivered components.
- Non‑refundable: Domain registrations, hosting, ad spend, and other third‑party fees are not refundable.
How to request
Email contact@spintrel.com with your payment reference, project name, and reason for cancellation/refund.
Processing time
Approved refunds are processed within 5–7 business days to the original payment method. Bank processing times may vary.
Chargebacks
If a chargeback is initiated without contacting us first, we may suspend ongoing services and contest the chargeback with supporting work logs and approvals.