What this service includes
Typical tasks we help with:
- Setting up a new or existing printer on a computer or Wi‑Fi network
- Installing or updating required drivers and basic utility software
- Connecting devices over USB or wireless (where supported)
- Checking print or basic device functionality with a quick test
- Guiding the customer through simple usage steps if needed
All support is provided 100% online. There is no visit to the customer’s location and no physical handling of devices.
How the remote session works
Simple 4‑step process:
- 1. Share your requirement: The customer explains which device needs help and what they are trying to do.
- 2. Schedule a remote session: A time is agreed and a secure remote access link or call details are shared.
- 3. Configure & test live: The technician configures the device during the session and runs a quick test.
- 4. Wrap‑up summary: After the session, a brief summary of the work done is provided in simple language.
If additional work or a separate device needs configuration, it is treated as a separate paid session.
Compliance & transparency
Important notes about this service:
- This is a digital service only – we do not sell hardware, cartridges or any physical products.
- There is no shipping, cash‑on‑delivery or logistics involved.
- Each completed session is eligible for an invoice describing the digital service provided.
- Charges apply to the technician’s time, expertise and remote assistance only.
Payments collected through our payment partners relate strictly to these digital remote configuration and assistance services.
Who this is for
This service is best suited for:
- Home users who find device setup confusing or time‑consuming
- Small offices needing help to connect printers or devices across a few systems
- Customers who prefer a technician to guide them remotely instead of on‑site visits
No on‑site visit
Digital‑only service
Session‑based billing
Need help with a device setup?
Share a few details about your printer or device and we’ll confirm if it can be configured remotely.
Share a few details about your printer or device and we’ll confirm if it can be configured remotely.
IMPORTANT SERVICE DISCLAIMER
All services offered under Device Setup & Remote Assistance are delivered 100% online through secure remote access, phone assistance, or video guidance.
No technician will visit the customer’s location for any part of the job.
Customers are eligible for a full refund if the requested setup cannot be completed, or if the issue is determined to be outside the scope of remote configuration. Refunds are processed strictly as per our official Cancellation & Refund Policy.
All services offered under Device Setup & Remote Assistance are delivered 100% online through secure remote access, phone assistance, or video guidance.
No technician will visit the customer’s location for any part of the job.
Customers are eligible for a full refund if the requested setup cannot be completed, or if the issue is determined to be outside the scope of remote configuration. Refunds are processed strictly as per our official Cancellation & Refund Policy.